返金ポリシー
Return, Exchange, and Liability Policy
1. Refunds and Exchanges for Damaged Items
- If you receive a damaged item due to shipping or manufacturing issues (such as breakage, defects, or incorrect delivery), please contact us within **24 hours** of receiving the item and provide relevant evidence (such as photos or videos). The photos or videos will help us confirm that the item cannot be resold.
- Once the damage is confirmed, we will arrange a refund or exchange. Refunds will be processed within **2-7 business days** after the issue is confirmed, with the actual processing time varying depending on the bank or payment platform.
- If you choose an exchange, we will arrange for a replacement item to be shipped and cover the related shipping costs.
2. Refunds and Exchanges for Dislike or Change of Mind
- If you are not satisfied with your purchase for any personal reason, you may request a return or exchange. The item must be in brand-new, unused condition, and you must provide photos of the item showing it is undamaged and in resellable condition.
- If you request a refund, the buyer is responsible for the return shipping costs. We recommend using a traceable shipping method to ensure the safe return of the item. If you need a return shipping label, please contact us and we will provide one.
- If you request an exchange, the buyer will not be responsible for any shipping costs, and we will cover the cost of sending the replacement item.
3. Handling of Logistics Issues
- Please ensure that you receive the package once it is marked as delivered. If the tracking information shows that the package has been delivered but you have not received it, please contact us as soon as possible, and we will assist you in resolving the issue.
- If necessary, we will provide you with the order and shipping information to help you contact the shipping company and resolve the issue.
4. Transfer of Responsibility
- Once the item is handed over to the shipping company, the risk and responsibility for the item transfer to the customer. Therefore, please inspect the item upon delivery. If there are any issues, please contact us before signing for the item. Once signed for, the seller is no longer responsible for any loss or damage.
5. Accuracy of Shipping Information
- Customers are responsible for providing accurate and complete shipping information. The seller is not responsible for any loss, delay, or failure to deliver caused by incorrect or incomplete shipping details provided by the customer.
6. Shipping Tracking and Proof of Delivery
- The seller will provide shipping tracking information and proof of delivery. Customers can check the status of their item via the shipping company. Proof of delivery will serve as evidence of successful delivery.
7. Shipping Insurance Recommendation
- To ensure full protection of your item during transit, we strongly recommend purchasing shipping insurance. This can help protect against any loss or damage during shipping. You can purchase insurance here: (https://www.favaiairbrush.com/products/worry-free-purchase).
- If your package is lost during transit, you can file a claim with the insurance company. Once the claim is approved, you can reorder the item from our website.
- If no insurance was purchased, we will make every effort to assist you in resolving the issue, but we are not responsible for any loss or damage during shipping.
8. Exemption from Liability
The seller is not responsible for the following situations:
- Loss or delay caused by incorrect or incomplete shipping information provided by the customer;
- Loss due to the customer's failure to sign for or inspect the item in a timely manner;
- Loss or delay caused by force majeure (e.g., natural disasters, strikes, etc.);
- Loss or damage to items after they have been signed for.
9. Special Items Exempted
Customized items are not subject to the return or exchange policy. We appreciate your understanding.
10. Customer Support
If you have any questions or need assistance, please contact us via the following methods:
- Email: info@favaiairbrush.com
We will respond promptly and provide you with the necessary support.
11. Policy Effective Date and Modifications
This policy is effective as of the date of publication. The seller reserves the right to modify the policy at any time, and the updated policy will be published on the official website and take effect immediately.
12. Supplementary Clause
- The interpretation of these terms and conditions is the exclusive right of FAVAI. In the event of any disputes, both parties should resolve the matter through friendly consultation. If consultation fails, any dispute can be resolved in accordance with applicable laws.
Please Note:
This refund policy applies only to purchases made through the official FAVAI website (favaiairbrush.com) and does not apply to purchases made on other platforms or third-party websites. For purchases made through non-official channels, please refer to the return and exchange policies of the respective platform.